Responsible Gambling

Gambling always includes the risk of financial loss. Plan for that risk before you play. Set rules for yourself and stick to them. Our tools help you play responsibly and protect your wellbeing.

• Set a budget you can afford to lose and use limits to enforce it.
• Use only disposable income. Never use credit, loans, or essential funds.
• Decide your time limit before playing and use session reminders.
• Avoid chasing losses. Pause and review instead.
• Keep track of your spend in your account history.
• Take regular breaks to reset and think clearly.
• Play when you feel calm. Avoid gambling when upset, tired, or under the influence.
• Read our responsible gambling policy to learn about controls and support.

Problem gambling can develop gradually. Early warning signs matter and addiction is a serious condition that needs attention.

• You spend more time or money on gambling than planned.
• You hide gambling from family or friends.
• You chase losses or raise stakes to feel the same excitement.
• Gambling affects your mood, sleep, or concentration.
• Bills, rent, or debts are neglected due to gambling.
• You borrow money or sell items to fund betting.
• You struggle to stop, even after deciding to cut back.
• Arguments or work issues arise because of gambling.
• You gamble to escape stress, anxiety, or other problems.
• You feel guilty, restless, or irritable when you try to stop.

Help is effective and available. Casper Spins supports practical steps that promote control and reduce harm.

• Set or lower deposit, loss, and session limits before you start playing.
• Use time-outs to take a break for 24 hours up to six weeks.
• Apply a self-exclusion on-site and register with GAMSTOP for multi-operator exclusion.
• Install blocking software like Gamban across your devices.
• Turn off marketing messages in your account settings.
• Ask customer support for a responsible gambling review of your account.
• Speak to a professional counsellor through UK services listed below.
• Tell someone you trust and plan your finances together.
• Ask your bank about a gambling merchant block.
• Remove stored payment methods and reduce access to funds.

Independent help is confidential and free in the UK. These services offer information, advice, and support for you and those close to you.

• GamCare – National Gambling Helpline (24/7): 0808 8020 133, live chat at https://www.gamcare.org.uk/get-support/talk-to-us/
• BeGambleAware – information and advice: https://www.begambleaware.org/
• NHS gambling support and clinics: https://www.nhs.uk/live-well/addiction-support/gambling-addiction/
• GAMSTOP – free multi-operator self-exclusion: https://www.gamstop.co.uk/
• Gamban – device blocking software: https://www.gamban.com/
• TalkBanStop – combine GAMSTOP, Gamban, and expert support: https://www.talkbanstop.com/
• Samaritans – emotional support 24/7: 116 123, https://www.samaritans.org/
• StepChange Debt Charity – free debt advice: https://www.stepchange.org/
• MoneyHelper – budgeting tools and support: https://www.moneyhelper.org.uk/
• GamAnon UK – support for family and friends: https://gamanon.org.uk/

If you are worried about your gambling, contact support and state that your request relates to responsible gambling. Casper Spins will prioritise your safety and provide useful guidance.

• Live chat via your account once you are signed in.
• Secure message through the My Account help section.
• Email our team using the help centre contact form on site.
• Submit a self-exclusion or limits request to a support agent.